To add to what has already been said, I think management sponsorship and usage also plays a role in overall adoption. If management still asks for their old excel/word reports after your tool implementation, people will not feel obliged to use the tool. However, if the team manager starts checking and acting on the information in the tool for his status reports, for example, then adoption and usag...e will go up naturally. As the famous Peter Drucker quote says: "What gets measured gets managed". This is still Change Management but gives you another dimension to consider. Show more