Responsibilities

• Ensures timely processing of vendor masterfile requests and managing queries in accordance with policy
• Thorough knowledge of the end-to-end supplier onboarding processes, including modification and bank detail changes processes
• Manages workload at individual and team level. Identifying gaps, training requirements, improvement areas and maintaining a positive environment within team
• Explaining processes clearly to team, requestors, and stakeholders
• Takes ownership of actions
• Clear concise communicator
• Information gathering, decision making and attention to detail
• Team focal point for process queries, supports and coaches other team members
• Performs Quality Checking duties on the team?s work
• Responsibility for keeping the team tracker accurate and escalating workload issues
• Monitors the teams KPI?s
• Builds relationships with key stakeholders
• Can perform additional one off tasks as required
• Expert called upon for supporting during enterprise loads
• Runs reports to meet monthly, quarterly, and yearly governance requirements